From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans
Stop satisfying your customers â?? and start impressing them â?? using the strategies of Apple, Costco, Disney, and other industry dominators. If youâ??re aspiring to satisfy your customers, then youâ??re aspiring to mediocrity. Thatâ??s| $3208 |  | |
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