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The Customer-Driven Organization: Employing the Kano Model
Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit se| $7199 |  | |
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 #x27;[Kano#x27;s] preparations [are] simple, even humble, yet exquisite... Booktopia
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